Questions? We’ve Got Answers
Find quick answers to your most common questions about Lab Beauty — from product details and usage tips to shipping, returns, and more. We’re here to make your beauty experience smooth, simple, and stress-free.
Are all Lab Beauty products authentic and cruelty-free?
Yes. We source our products directly from trusted suppliers and verified brands. All items are 100% authentic and cruelty-free — no animal testing, ever.
Which products are best for humid and hot climates like Pakistan’s?
We recommend lightweight, oil-free moisturizers, SPF sunscreens, and breathable makeup formulas. These help control shine, protect your skin, and keep your look fresh in Pakistan’s climate.
How do I choose the right shade of foundation online?
Use our shade guide and undertone tips provided on each product page. You can also message our support team with a photo in natural light for a personalized match.
Do you offer product recommendations based on different skin tones and types?
Absolutely. Whether you have dry, oily, combination, or sensitive skin, we can guide you toward the right products. Our recommendations also consider undertones and skin goals.
Can I rely on your product descriptions and testimonials?
Yes. All descriptions are written based on actual product features and results, and customer reviews are from real buyers. Transparency is key to our brand.
What payment methods are available, and is it safe to pay online?
We accept Cash on Delivery (COD), bank transfers, JazzCash, Easypaisa, and secure online card payments. Our checkout is SSL-encrypted to protect your information.
Do you offer Cash on Delivery (COD) across Pakistan?
Yes, COD is available in most cities and towns across Pakistan. Some remote areas may require prepayment.
How long does delivery take, and do you provide tracking?
Orders are processed within 1–2 business days and delivered in 2–5 business days. You’ll receive a tracking number via SMS or email once shipped.
What is your return/exchange policy?
You can return or exchange unused, unopened products within 7 days of delivery. Please ensure items are in their original packaging. Hygiene products are non-returnable for safety reasons.
Are your beauty products halal-friendly and suitable for sensitive skin?
Most products in our store are halal-friendly and free from harmful ingredients. We also carry options formulated for sensitive skin. Check each product’s description for details.
Can I receive samples or mini versions before purchasing full-size products?
No samples avialable right now.
Can I get skincare advice or routines tailored to my skin concern?
Yes. Our team offers free consultations via WhatsApp or email. Share your skin type, concerns, and goals, and we’ll create a routine just for you.